Frequently Asked Questions

 

    What size is best for my child?

    When trying to decide what size to order, our size guide chart can help you choose based on age, country, and style. Please remember that we sell our shoes in Australia, New Zealand, and the USA, so take care in making sure the size you select is correct.

    With what currency will I be charged?

    Our prices are listed in the your local currency using the latest foreign exchange rate. Although prices are listed in the local currency, the transaction will occur in USD. For example, if you are in Australia and paying with a credit card, you will see AUD, but your credit card will be charged in USD.

    Do you have an exchange policy?

    We do not have a separate policy for exchanges. Please see our return policy page for further information and instructions.

    What is your return policy?

    You can find all the details on our return policy page.

    Are your shoes available in retail stores?

    We do partner with various wholesale partners. Shoot us an email, let us know your location, and we’ll respond if there are any in your area.

    Do you partner with wholesalers?

    Absolutely! If you’d like to be considered, please fill out an application on our wholesale page.

    Are your shoes made with real leather?

    Our shoes are crafted and hand made from the finest real leather, giving each shoe individual qualities that make it one of a kind. Real leather is easy to treat and, with proper care, can stay beautiful for years to come.

    What is the difference between hard sole and soft sole footwear?

    Soft soled shoes provide a layer of comfort and protection for little feet, while still giving babies the flexibility needed to develop their grip and muscle strength. Soft soled shoes are best suited for sitters, crawlers, and babies who are just starting to experiment with their first steps. In this early stage of foot development, soft soles meet your baby’s need for comfortable, lightweight, and flexible shoes.
    Once your little one becomes a more adventurous walker, and you have a greater need to protect her tiny feet (particularly in the great outdoors), a transition to a hard sole is best. A rubber hard sole is also less likely to slip, giving your little one greater confidence while walking.

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